Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at kheldtart@gmail.com to obtain a return merchandise authorization number (RMA). After receiving a RMA number, place the item securely in its original packaging and everything that came with the order, then mail your return to the following address:

Kristin Heldt Art

Attn: Returns

RMA#

7339 Winthrop Way

Unit 6

Downers Grove, IL 60516

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note:

• A $5.00 restocking fee will be charge for all returns
• Sale items are final sale and cannot be returned

Questions

If you have any questions concerning our return policy, please contact us at kheldtart@gmail.com